Return Policy

Rite Way Wholesale Inc. – Return & Refund Policy

At Rite Way Wholesale Inc., we dedicate ourselves to distributing high-quality bulk products, personal care items, and general merchandise to retail businesses, e-commerce storefronts, and commercial buyers. Because we operate on tight wholesale margins and manage high-volume logistics, our return policy differs from standard retail policies.

Please review our guidelines regarding cancellations, damages, and returns below.

1. Order Cancellations

  • Before Shipment: Orders can be canceled for a full refund only if the request is received before the inventory has been staged, palletized, or loaded for transit.

  • After Shipment: Once an order has left our loading dock or a freight carrier has been dispatched, the order cannot be canceled. It will be treated as a completed shipment subject to our standard return terms.

2. Damages, Shortages, and Discrepancies

We take great care to ensure bulk shipments and master cases are securely packed and palletized. However, shipping discrepancies or transit damages can occasionally occur.

  • Inspection Window: Buyers must fully inspect all items, boxes, and master cases upon delivery. Any shortages, incorrect items, or manufacturing defects must be reported to our support team within 5 business days of receiving the shipment.

  • Freight Shipments (LTL/FTL): For bulk freight deliveries, any visible damage to pallets, shrink-wrapping, or outer cartons must be clearly noted on the carrier’s Bill of Lading (BOL) at the time of delivery. Failure to note transit damage on the BOL may result in the denial of a freight claim.

  • Required Evidence: To process a claim for damaged merchandise, please email us clear, high-resolution photographs showing the condition of the shipping pallet/carton, packaging labels, and the specific defective items.

3. General Returns & Restocking Fees

Except in cases of verified product defects or fulfillment errors on our part, all wholesale sales are considered final. If an exception is granted for a voluntary return:

  • Prior Authorization Required: No returns will be accepted without an approved Return Merchandise Authorization (RMA) number issued by our office. Unauthorized returns will be refused at our warehouse loading dock.

  • Condition of Merchandise: Returned items must be completely unopened, unused, and in their original, pristine master case packaging with all manufacturer bar codes, shrink-wrap, and factory seals fully intact. We cannot accept returns on individual units broken down from bulk packaging.

  • Restocking Fee: All approved voluntary returns are subject to a 20% restocking fee to cover warehouse labor, inspection, and inventory processing.

  • Shipping Costs: The buyer is entirely responsible for arranging and paying all return shipping and freight costs. Original shipping and handling fees are strictly non-refundable.

4. Non-Returnable Items

Due to safety, hygiene, and logistical constraints, the following categories are strictly ineligible for voluntary return or exchange:

  • Opened personal care or hygiene products.

  • Closeout, clearance, or custom-ordered inventory lines.

How to Initiate a Claim or RMA Request

To report a shipment issue or request an RMA, please contact your account representative or email our support desk directly. Please include your Company Name, Invoice or Order Number, and clear photos of the items in question.